New Android device isn't seeing SD card backup

Our Android apps offer a feature for backing up and restoring data via the device's removable SD card. This is to provide a backup, should your device need to be reloaded. It also gives you the ability to move that SD card to a new phone so you can transfer your data from one Android device to another. If a phone does not have a removable SD card, it still will have storage that look to the app like an SD card called a virtual SD card.

Even if both your new and old phones have a movable SD card, the new device may handle it differently and the app may not find the backup file. This is because different makes/models/carriers of Android devices run slightly different versions of Android which causes them to handle the SD card a little differently.

If one of your devices doesn't have a removable SD card, you can still move the file to/from the virtual SD card.

To fix this issue, you will need an SD card browser, like this one:

https://play.google.com/store/apps/details?id=my.mobi.android.apps4u.sdcardmanager&hl=en

This will let you see where your old backup file is located, and also move that file.

  1. Using the SD card browser, find your backup file. It will be called something like PinkPad.backup, BabyBump.backup, etc.This will not be a whole folder and is not the same file as application. Remember or write down this path.
  2. Load the app on your new phone, and create a new backup.
  3. Using the SD card browser, find your new backup file. It will again be called something like PinkPad.backup, BabyBump.backup, etc.This will not be a whole folder and is not the same file as application. Remember or write down this path.
  4. Now you can copy the old backup file (ie PinkPad.backup) to the folder containing the new backup.
  5. Your restore will now work.
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