Our Android apps offer a feature for backing up and restoring data via the device's removable SD card. This is to provide a backup, should your device need to be reloaded. It also gives you the ability to move that SD card to a new phone so you can transfer your data from one Android device to another. If a phone does not have a removable SD card, it still will have storage that look to the app like an SD card called a virtual SD card.
Even if both your new and old phones have a movable SD card, the new device may handle it differently and the app may not find the backup file. This is because different makes/models/carriers of Android devices run slightly different versions of Android which causes them to handle the SD card a little differently.
If one of your devices doesn't have a removable SD card, you can still move the file to/from the virtual SD card.
To fix this issue, you will need an SD card browser, like this one:
This will let you see where your old backup file is located, and also move that file.
- Using the SD card browser, find your backup file. It will be called something like PinkPad.backup, BabyBump.backup, etc.This will not be a whole folder and is not the same file as application. Remember or write down this path.
- Load the app on your new phone, and create a new backup.
- Using the SD card browser, find your new backup file. It will again be called something like PinkPad.backup, BabyBump.backup, etc.This will not be a whole folder and is not the same file as application. Remember or write down this path.
- Now you can copy the old backup file (ie PinkPad.backup) to the folder containing the new backup.
- Your restore will now work.